Privacy Policy

This is the privacy statement of Pompvoer (hereinafter: "we" or "us"). In this statement, we explain what we do with your personal data and why we do it. If a term is not defined in this statement, it has the meaning as described by the GDPR (General Data Protection Regulation EU 2016/679). Please take the time to read this statement thoroughly so that you are fully informed. If you have any questions about this statement, feel free to contact us. Our contact details can be found at the end of this statement, on our website, and on our products. We respect your privacy and are committed to protecting your personal data. In this privacy statement, we explain what we do with your personal data when you visit our website (regardless of where from), what your privacy rights are, and how the law protects you.


WHAT PERSONAL DATA DO WE PROCESS AND WHAT DO WE USE IT FOR?
Personal data means any information about a person that can be used to identify that person. Below, we describe which personal data we process, for what purposes we use that data, and the legal basis we rely on for each processing activity. We only use your personal data for purposes allowed by law. In most cases, we process your personal data to fulfill the contract we have with you or when it is necessary for our legitimate interest (or that of a third party) and your interests and fundamental rights do not outweigh that interest.


WHEN YOU PLACE AN ORDER WITH US
For every order you place with us, we process the following personal data:

• Gender
• First and last name
• Delivery address (street, house number, postal code, and city)
• [Optional] Billing address (street, house number, postal code, and city)
• Phone number
• [Optional] Date of birth
• Email address
• IP address

We process this personal data to fulfill your orders and to respond to any inquiries regarding your order. The legal basis we rely on includes the fulfillment of the contract we have with you and compliance with our legal obligations, such as our statutory accounting obligations.


WHEN YOU CREATE AN ACCOUNT
To make ordering easier, you can choose to create an account. If you create an account and enter the relevant details, we process the following personal data:

• Gender
• First and last name
• [Optional] Date of birth
• Addresses entered in the address book
• Overview of your orders
• Reviews
• Your favorites
• Phone number
• Email address
• IP address
• Any store credit

We process this personal data to fulfill your orders and to respond to any inquiries regarding your order. We use your favorites, order history, and reviews to gain insight into your product preferences. The legal basis for processing your gender, first name, last name, date of birth (optional), addresses, phone number, email address, and IP address is the fulfillment of the contract we have with you and compliance with our legal obligations. We process your favorites, order history, and any store credit based on our legitimate interest in simplifying transactions and gaining insight into the product preferences of our customers. This allows us to adjust the assortment to meet customer preferences.


WHEN YOU BROWSE OUR WEBSITE
When you visit our website and browse it, we process the following information:

• Your approximate location based on part of your IP address
• What actions you take on our website, such as what you click on
• Your internet browser type and the type of device you use to visit our website

We process this data based on our legitimate interest in improving the website and gaining insight into the product preferences of our customers.


WHEN WE SEND YOU OUR NEWSLETTER
With our newsletter, we would like to inform you about new developments and offers. If you sign up for our newsletter, we process the following information:

• Email address
• What you click on in the newsletter

We use your email address to send you the newsletter, and we do this only if you have given us permission. You can unsubscribe from the newsletter at any time by clicking the unsubscribe link in the newsletter or by withdrawing your consent in your account. We use your click behavior to determine which parts of the newsletter interest you. We use this information to tailor our product offerings on the site. We process your click behavior based on our legitimate interest in understanding customer preferences.


WHEN WE SHOW YOU ONLINE ADS
We advertise our products on other websites and social media platforms. When we do this, we process the following data:

• Your click behavior on online ads
• Your IP address or ad ID

When you click on an online ad for our products (e.g., on Instagram), we record on our website that you clicked on the ad and where the ad was displayed. If you have consented to receive the email newsletter, we may add you to an audience that we provide to a social media platform to show you an ad or to ensure the ad is not shown to you again. For example, we do this if you have shown interest in a product on our website but have not purchased it (yet) or if you have purchased a specific product multiple times. We only process this personal data if you have given your consent for the placement of cookies related to this processing.


WHEN YOU CONTACT OUR CUSTOMER SERVICE
We have a customer service department to answer questions and resolve issues. You can email, chat, or send us a message via social media platforms such as Facebook and Instagram.

We can assist you more efficiently by storing your information. In doing so, we process the following personal data:

• Name
• Email address
• Phone number
• IP address

WHEN YOU LEAVE A REVIEW ABOUT OUR PRODUCTS
We welcome reviews about our products or services. In this case, we process at least the following personal data:

• Email address
• Name

We collect reviews in two ways: You can write a review on a product in our webshop, or you can leave a review after completing your order. In the latter case, we work with a third party, Trusted Shops. Trusted Shops offers free buyer protection and the option to leave a review. During the checkout process, on the thank you page, we explicitly ask for your consent to use Trusted Shops. If you consent, the following data will also be shared with Trusted Shops:

• Order date
• Order number
• Purchase amount
• Payment method
• Customer number
• Email address
• Name of the webshop
• IP address

If you have an account with Trusted Shops or have previously given consent on another webshop, this consent will not be requested again on our website. For more information: https://www.trustedshops.co.uk/legal.


WHEN WE CONDUCT A CUSTOMER SATISFACTION SURVEY
We conduct customer satisfaction surveys among customers who order from us. We work with marketing partners with whom we have a data processing agreement. We process these data based on our legitimate interest in gaining insights into customer preferences regarding products or the usability of the webshop.

In doing so, we process at least the following personal data:

• Email address
• Name

AUTOMATED DECISION-MAKING AND PROFILING
We do not use automated tools to make decisions about individuals. Aside from the data visible in your account, we do not create a separate user profile for you. However, we do send you mailings and newsletters with content tailored to you. The content is determined by your purchases and the interests we derive from your purchase and click behavior.


RETENTION PERIODS AND LOCATION
We only retain your personal data as long as necessary to fulfill the purposes for which the data was collected. We do not store data outside the European Economic Area (EEA). The retention periods for each processing activity are listed below.


ORDERING ON THE WEBSITE/SHOP
We are legally required to retain your order data (such as invoices and other accounting documents) for 7 years.


ORDERING WITH AN ACCOUNT
We are legally required to retain your data for 7 years. In addition, we store your order data as long as your account is active.

Once you delete your account, we only retain your data if legally required. If not, your account data will be deleted immediately (except for order data, such as invoices, which we must retain for 7 years).


BROWSING THE WEBSITE
We retain your browsing data (such as cookies) only as long as necessary and for up to 26 months. After that, we will request your consent again, or the data will be deleted permanently.


NEWSLETTER SUBSCRIPTION
We only send you newsletters if you have explicitly consented to receive them. We store your consent to receive newsletters to establish our legal basis for sending them. If you unsubscribe from the newsletter, your email address will be removed from our list immediately.


CUSTOMER SERVICE
We store customer service notes as long as you remain an active customer with us.


SHARING PERSONAL DATA WITH THIRD PARTIES
Pompvoer will not sell your personal data to third parties and will only share your data with third parties involved in fulfilling your order, such as PostNL for delivery within the Netherlands, or DHL, DPD if chosen. We may also share your data with partners who help us with the following:

• Supporting our customer service
• Supporting our advertising and marketing campaigns
• Supporting customer research and collecting ratings and reviews
• Providing financial services, such as payment services, collection agencies, and credit reporting agencies

Our employees and any third parties engaged by us are required to respect the confidentiality of your data. All third parties must respect the confidentiality of your personal data. We do not allow third parties to use your personal data for their own purposes; we only permit them to process your data for specific purposes and in accordance with our instructions.


ACCESS, CORRECTION, OR DELETION OF DATA
You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw your consent to data processing or object to the processing of your personal data. You also have the right to data portability, meaning you can request that we send your personal data in a computer file to you or a third party of your choice.

You can submit a request for access, correction, deletion, or transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data, to [email protected]. Once your identity is confirmed, we will notify you within four weeks of receiving your request about which personal data we process, or we will delete, block, or correct your data as necessary.

If you have created an account, you can view and modify your data at any time via the "My Account" page at /login.

Do you want to delete your data or copy it from our system? In that case, you can contact us via the contact page, and we will arrange this for you as long as it is legally permitted!


COMPLAINT PROCEDURES
If you have a complaint about compliance with this privacy statement or a violation of your rights under the law, you can contact us at [email protected]. Additionally, you have the right to file a complaint with the Data Protection Authority. For the contact details of the Data Protection Authority, we refer you to their website: https://autoriteitpersoonsgegevens.nl/en.


CONTACT INFORMATION
Data controller: Pompvoer
We use the following trade names: Pompvoer - FF Pompen

Postal address:
Pompvoer
Oud Avereest 3
7707 PM Balkbrug
Netherlands

Email address: [email protected]

This privacy statement was last updated on July 18, 2024.