Terms and Conditions

These General Terms and Conditions of the Dutch Home Shopping Organization (hereinafter: Thuiswinkel.org) were created in consultation with the Consumer Association within the framework of the Coordination Group Self-Regulation Consultation (CZ) of the Social-Economic Council and are effective as of June 1, 2014.

Table of Contents:
Article 1 - Definitions
Article 2 - Identity of the Entrepreneur
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Obligations of the Consumer During the Reflection Period
Article 8 - Exercising the Right of Withdrawal by the Consumer and Associated Costs
Article 9 - Obligations of the Entrepreneur in Case of Withdrawal
Article 10 - Exclusion of the Right of Withdrawal
Article 11 - The Price
Article 12 - Fulfillment of the Agreement and Extra Guarantee
Article 13 - Delivery and Execution
Article 14 - Duration Transactions: Duration, Termination, and Renewal
Article 15 - Payment
Article 16 - Complaint Procedure
Article 17 - Disputes
Article 18 - Industry Guarantee
Article 19 - Additional or Deviating Provisions
Article 20 - Amendments to the Thuiswinkel General Terms and Conditions
Article 21 - General Terms and Conditions for Pompvoer Referral Program

Article 1 - Definitions
In these terms and conditions, the following definitions apply:

1. Additional Agreement: An agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are delivered by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur.
2. Reflection Period: The period within which the consumer can exercise their right of withdrawal.
3. Consumer: The natural person who is not acting for purposes related to their trade, business, craft, or profession.
4. Day: Calendar day.
5. Digital Content: Data produced and supplied in digital form.
6. Continuous Contract: A contract that involves the regular delivery of goods, services, and/or digital content over a specified period.
7. Durable Medium: Any means, including email, that enables the consumer or entrepreneur to store information addressed personally to them in a way that future consultation or use for a period adequate to the purpose of the information and that allows unchanged reproduction of the stored information.
8. Right of Withdrawal: The consumer's option to withdraw from the distance contract within the reflection period.
9. Entrepreneur: The natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content, and/or services to consumers at a distance.
10. Distance Contract: A contract concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content, and/or services, whereby, up to and including the moment of concluding the contract, exclusive or partial use is made of one or more techniques for distance communication.
11. Model Withdrawal Form: The European model withdrawal form included in Annex I of these terms and conditions.
12. Technology for Distance Communication: Means that can be used for concluding an agreement, without the consumer and entrepreneur having to be together in the same room simultaneously.

Article 2 - Identity of the Entrepreneur
Company Name: Pompvoer

Trading as: Pompvoer / FF Pompen

Business Address:
Oud Avereest 3
7707 PM Balkbrug
The Netherlands

Email: [email protected]
Contact: www.pompvoer.com/service/contact/
Availability: Monday to Friday: 09:00 - 17:00 hours
Chamber of Commerce number: 90590937
VAT number Netherlands: NL865374193B01

Pompvoer is part of FF Pompen

Article 3 - Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge upon request.
If the distance contract is concluded electronically, in deviation from the previous section, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge upon request.
In cases where additional product or service conditions apply alongside these general terms and conditions, the second and third paragraphs of this article apply accordingly, and the consumer can invoke the most favorable applicable provision in case of conflicting terms.

Article 4 - The Offer
If an offer is subject to a limited period of validity or is made under specific conditions, this will be explicitly stated in the offer.
The offer includes a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these will be a true representation of the products, services, and/or digital content offered. Apparent errors or mistakes in the offer are not binding on the entrepreneur.
Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 - The Agreement
The agreement is established, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the conditions set therein.
If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may, within legal frameworks, check whether the consumer can meet their payment obligations, as well as all those facts and factors relevant to responsibly concluding the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request, providing reasons, or to attach special conditions to the execution.
The entrepreneur will send the following information to the consumer in writing or in such a way that the consumer can store it accessibly on a durable medium, no later than upon delivery of the product, service, or digital content:
a. The visiting address of the entrepreneur’s business where the consumer can lodge complaints;
b. The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. Information regarding guarantees and existing after-sales services;
d. The price, including all taxes, of the product, service, or digital content; where applicable, the delivery costs; and the method of payment, delivery, or execution of the distance contract;
e. The requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration;
f. If the consumer has a right of withdrawal, the model withdrawal form.

In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

Article 6 - Right of Withdrawal
For products:
The consumer may dissolve an agreement regarding the purchase of a product during a reflection period of 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal but cannot oblige them to provide it.
The reflection period referred to in paragraph 1 commences the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product, or:
a. If the consumer ordered multiple products in the same order: the day on which the consumer or a third party designated by them received the last product. The entrepreneur may, provided they have clearly informed the consumer prior to the ordering process, refuse an order for multiple products with different delivery times.
b. If the delivery of a product consists of several shipments or parts: the day on which the consumer or a third party designated by them received the last shipment or part.
c. For agreements for the regular delivery of products over a specified period: the day on which the consumer or a third party designated by them received the first product.

For services and digital content not supplied on a tangible medium:
The consumer may dissolve a service agreement and an agreement for the supply of digital content not delivered on a tangible medium during 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal but cannot oblige them to provide it.
The reflection period referred to in paragraph 3 commences the day following the conclusion of the agreement.

Extended reflection period for products, services, and digital content not delivered on a tangible medium when not informed about the right of withdrawal:
If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire 12 months after the end of the original reflection period, determined in accordance with the previous paragraphs of this article.

If the entrepreneur provides the information referred to in the previous paragraph within 12 months after the start date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer

received the information.

Article 7 - Obligations of the Consumer During the Reflection Period
During the reflection period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product. The guiding principle here is that the consumer may only handle and inspect the product as they would be allowed to do in a store.
The consumer is only liable for any reduction in the value of the product resulting from handling the product beyond what is permitted in paragraph 1.
The consumer is not liable for a reduction in the value of the product if the entrepreneur has not provided them with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercising the Right of Withdrawal by the Consumer and Associated Costs
If the consumer exercises their right of withdrawal, they will notify the entrepreneur within the reflection period by means of the model withdrawal form or in another unequivocal manner.
As quickly as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product or hand it over to (a representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer has observed the return period if they send the product back before the reflection period has expired.
The consumer returns the product with all supplied accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product.

If the consumer exercises their right of withdrawal after first expressly requesting that the performance of the service or the supply of gas, water, or electricity that are not ready for sale in a limited volume or quantity begins during the reflection period, the consumer owes the entrepreneur an amount proportional to the part of the obligation fulfilled by the entrepreneur at the time of withdrawal compared to the full performance of the obligation.

The consumer does not bear any costs for the performance of services or the supply of water, gas, or electricity, which are not ready for sale in a limited volume or quantity, or for the supply of district heating if:
a. The entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in case of withdrawal, or the model withdrawal form; or
b. The consumer has not expressly requested the start of the service performance or supply of gas, water, electricity, or district heating during the reflection period.

The consumer does not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium if:
a. They did not expressly consent to the commencement of the agreement before the end of the reflection period;
b. They did not acknowledge losing their right of withdrawal when giving their consent; or
c. The entrepreneur failed to confirm this statement from the consumer.

If the consumer exercises their right of withdrawal, any supplementary agreements are dissolved by operation of law.

Article 9 - Obligations of the Entrepreneur in Case of Withdrawal
If the entrepreneur enables the notification of withdrawal by the consumer electronically, they will send a confirmation of receipt immediately upon receiving this notification.
The entrepreneur may delay reimbursement until they have received the product back to assess its condition. The shipping costs incurred by the entrepreneur will be deducted from the amount to be refunded to the account used by the consumer for payment.
The entrepreneur will use the same payment method for the refund that the consumer used, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

Article 10 - Exclusion of the Right of Withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but only if they clearly indicated this in the offer, or at least in good time before the conclusion of the agreement:
- Products or services whose price is subject to fluctuations in the financial market that are beyond the entrepreneur’s control and that may occur within the withdrawal period.
- Agreements concluded during a public auction. A public auction is defined as a sales method where products, digital content, and/or services are offered by the entrepreneur to the consumer, who is personally present or has the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content, and/or services.
- Service agreements, after full performance of the service, but only if:
a. The performance has begun with the consumer’s prior express consent; and
b. The consumer has stated that they will lose their right of withdrawal as soon as the entrepreneur has fully performed the agreement.
- Package travel as referred to in Article 7:500 of the Dutch Civil Code and agreements for passenger transport services.
- Service agreements for the provision of accommodation, if a specific date or period of performance is provided for in the agreement and other than for residential purposes, goods transport, car rental services, and catering.
- Agreements related to leisure activities, if the agreement provides for a specific date or period of performance.
- Products made to the consumer’s specifications, which are not prefabricated and made based on an individual choice or decision by the consumer, or that are clearly intended for a specific person.
- Products that spoil quickly or have a limited shelf life.
- Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
- Products that, after delivery, are, by their nature, irrevocably mixed with other products.
- Alcoholic beverages whose price was agreed upon at the conclusion of the agreement, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations in the market that the entrepreneur cannot influence.
- Sealed audio, video recordings, and computer software, whose seal has been broken after delivery.
- Newspapers, magazines, or journals, with the exception of subscriptions to these.
- The delivery of digital content other than on a tangible medium, but only if:
a. The performance has begun with the consumer’s prior express consent; and
b. The consumer has stated that they lose their right of withdrawal.

Article 11 - Fulfillment of the Agreement and Extra Guarantee
During the period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence at variable prices. This dependence on fluctuations and the fact that any stated prices are target prices will be stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only allowed if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:
a. They result from statutory regulations or provisions; or
b. The consumer is entitled to terminate the agreement as of the day the price increase takes effect.
The prices stated in the offer of products or services include VAT.

Article 12 - Fulfillment of the Agreement and Extra Guarantee
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.
Any extra guarantee provided by the entrepreneur, their supplier, manufacturer, or importer never limits the legal rights and claims the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfill their part of the agreement.
An extra guarantee is understood to mean any commitment by the entrepreneur, their supplier, importer, or manufacturer whereby they grant the consumer certain rights or claims that go beyond what they are legally obliged to do if they have failed to fulfill their part of the agreement.

Article 13 - Delivery and Execution
The entrepreneur will take the utmost care in receiving and executing orders for products and in assessing requests for the provision of services.
The place of delivery is the address that the consumer has made known to the entrepreneur.
With due observance of what is stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with all due speed, but at the latest within 30 days, unless a different delivery period has been agreed upon. If the delivery is delayed, or if an order cannot or can only partially be fulfilled, the consumer will be informed of this no later than 30 days after they placed the order. In such cases, the consumer is entitled to dissolve the agreement without any costs and is entitled to possible compensation.
After dissolution in accordance with the previous paragraph, the entrepreneur will promptly refund the amount the consumer has paid.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated and made known to the entrepreneur in advance, unless expressly agreed otherwise. This includes standard shipping methods and methods without tracking. The consumer is aware that opting for a cheaper or free shipping service may result in delays, and even deliveries after several months. If the consumer wishes to avoid this uncertainty, they should opt for a non-standard shipping method that includes tracking or insured shipping.

Article 14 - Duration Transactions: Duration, Termination, and Renewal

Termination:
The consumer can terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed termination rules and a notice

period of no more than one month.
The consumer can terminate an agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the specified term, with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer can terminate the agreements mentioned in the previous paragraphs:
- At any time and not be limited to termination at a specific time or in a specific period;
- At least terminate in the same way as they were entered into by the consumer;
- Always terminate with the same notice period as the entrepreneur has stipulated for themselves.

Renewal:
A fixed-term agreement that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed term.
In deviation from the previous paragraph, a fixed-term agreement that extends to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months if the consumer can terminate the extended agreement by the end of the extension with a notice period of no more than one month.
An agreement that has been entered into for a fixed term and that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement extends to the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
A fixed-term agreement for the regular introduction of daily, news, and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration:
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless the reasonableness and fairness dictate that termination before the end of the agreed duration would be unreasonable.

Article 15 - Payment
Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or if there is no reflection period, within 14 days after the conclusion of the agreement. In the case of a service agreement, this period starts on the day after the consumer has received confirmation of the agreement.
When selling products to consumers, the consumer may never be required to pay more than 50% in advance in general terms and conditions. If advance payment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made.
The consumer has a duty to immediately report inaccuracies in the payment details provided or mentioned to the entrepreneur.
If the consumer fails to meet their payment obligation(s) on time, they owe statutory interest on the outstanding amount after being notified by the entrepreneur of the late payment and after the entrepreneur has given the consumer a period of 14 days to still fulfill their payment obligations. The entrepreneur is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the following €2,500; and 5% on the next €5,000, with a minimum of €40. The entrepreneur may deviate from the stated amounts and percentages in favor of the consumer.

Article 16 - Complaint Procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaint procedure.
Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
A complaint about a product, service, or the entrepreneur's service can also be submitted via a complaints form on the consumer page of the Thuiswinkel.org website www.thuiswinkel.org. The complaint will then be sent both to the relevant entrepreneur and to Thuiswinkel.org.
If the complaint cannot be resolved by mutual agreement within a reasonable period or within 3 months after the complaint has been submitted, a dispute arises that is subject to the dispute settlement procedure.

Article 17 - Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
Disputes between the consumer and the entrepreneur about the conclusion or performance of agreements regarding products and services to be delivered or already delivered by this entrepreneur can, subject to the provisions below, be submitted by both the consumer and the entrepreneur to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP The Hague (www.sgc.nl).
A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur within a reasonable time.
If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur, in writing or in another form to be determined by the Committee.
If the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer notifies the entrepreneur first.
If the entrepreneur wants to submit a dispute to the Disputes Committee, the consumer must declare in writing whether they agree to this or prefer the dispute to be handled by the competent court within five weeks after a written request by the entrepreneur. If the entrepreneur does not receive the consumer's choice within five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
The Disputes Committee renders a decision under the conditions set out in the Disputes Committee regulations (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are binding.
The Disputes Committee will not deal with a dispute or will cease to handle it if the entrepreneur has been granted suspension of payments, has gone bankrupt, or has actually terminated their business activities before a dispute is dealt with by the Committee at the hearing and a final ruling has been made.
If a recognized or affiliated disputes committee other than the Thuiswinkel Disputes Committee or the Financial Services Complaints Institute (Kifid) is competent for a dispute, the Thuiswinkel Disputes Committee has preferred jurisdiction for disputes mainly concerning the method of distance selling or service. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid is competent.

Article 18 - Industry Guarantee
Thuiswinkel.org guarantees the fulfillment of binding advice from the Thuiswinkel Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months after it has been sent. This guarantee revives if the binding advice has been upheld after review by the court and the judgment that demonstrates this has become final and unappealable. Up to a maximum amount of €10,000 per binding advice, this amount will be paid by Thuiswinkel.org to the consumer. For amounts higher than €10,000 per binding advice, €10,000 will be paid. For the remainder, Thuiswinkel.org has a best-efforts obligation to ensure that the member complies with the binding advice.
To apply this guarantee, the consumer must submit a written appeal to Thuiswinkel.org and transfer their claim against the entrepreneur to Thuiswinkel.org. If the claim exceeds €10,000, the consumer will be offered the option to transfer their claim, insofar as it exceeds €10,000, to Thuiswinkel.org, after which this organization will pursue payment of the remainder on its own behalf and at its own expense in court to satisfy the consumer.

Article 19 - Additional or Deviating Provisions
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 20 - Amendments to the Thuiswinkel General Terms and Conditions
Thuiswinkel.org will not amend these general terms and conditions except in consultation with the Consumer Association.
Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, provided that, in the event of applicable changes during the term of an offer, the most favorable provision for the consumer will prevail.

Thuiswinkel.org
www.thuiswinkel.org
Horaplantsoen 20, 6717 LT Ede
Postbus 7001, 6710 CB Ede

Appendix I: Model Withdrawal Form

Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)

a. To: [name of the entrepreneur]

    [entrepreneur’s geographic address]

    [entrepreneur's fax number, if available]

    [entrepreneur's email or electronic address]

b. I/We* hereby inform you that I/we* wish to withdraw from our contract regarding:

    the sale of the following products: [description of product]*

    the delivery of the following digital content: [description of digital content]*

    the performance of the following service: [description of service]*,

    withdraw/withdraws*

c. Ordered on*/received on* [date of order

for services or date of receipt for products]  

d. [Name of consumer(s)]
e. [Address of consumer(s)]
f. [Signature of consumer(s)] (only if this form is submitted on paper)

* Strike out what does not apply or fill in what is applicable.

Article 21 - General Terms and Conditions for Pompvoer Referral Program
With the referral program, Pompvoer customers can earn credits that can be redeemed for discounts on orders in the Pompvoer webshop.

Referrer
Under the conditions below, you can earn credit by referring new customers to us using our referral program. You do this by sharing a referral link and/or referral code that we provide to you (the “Referral Program”). You can then use the credit on this Website.

You are eligible to participate as a "referrer" in this Referral Program if you have an active account with Pompvoer. You may not refer yourself.

The Referrer will have the applicable credit credited to their account after the Referred person has placed an order for the minimum order value.

If the Referred person cancels or returns the order within 14 days of shipping, you are not eligible for the credit.

If the Referred person cancels or returns part of the order and the remaining value falls below the minimum order value for the Referral Program, the Referrer is no longer eligible for the credit.

You may not refer yourself.

Referred Person
Under the conditions below, you are the Referred person if you receive a Referral link from a Referrer. You can use this link for a discount voucher if you are a new or existing customer who has not placed an order in the past 12 months.

The voucher the Referred person receives is linked to the Referred person's email address and can therefore only be used by the Referred person.

For clarification, the credit earned from the Referral Program may only be used on the Pompvoer website. Neither the Referrer nor the Referred person has the right to claim any payment based on the credit.

The credit cannot be redeemed for cash.

If you (partially) cancel or return an order, the maximum refund can never exceed the amount you paid (order value minus discount).

The credit on your Referral Program account cannot be transferred in any way.

You will receive the Referral Program credit in the default currency of the Website.

Pompvoer may, at its own discretion, revoke any credit earned through the Referral Program at any time if we believe or suspect that the use of the Referral Program is fraudulent, misleading, or contrary to these terms and conditions.

The ability to combine multiple vouchers and/or discounts may change at any time without prior notice.